Privacy Policy

1. Introduction

FormBridge - Typeform Connect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application.

Our app helps Shopify merchants send Typeform surveys to their customers and track responses. We are committed to GDPR compliance and protecting both merchant and customer data.

2. Information We Collect

2.1 Information from Shopify

• Shop Information: Shop domain, store settings, and basic store metadata
• Customer Data: Customer names, email addresses, and basic customer information (with read_customers permission)
• Authentication Tokens: Shopify access tokens to communicate with your store

2.2 Information from Typeform

• Form Data: Typeform form titles, URLs, and basic form metadata
• Response Tracking: Form submission status and completion timestamps
• Authentication Tokens: Typeform access tokens to manage your forms

2.3 App Usage Data

• Campaign Data: Records of which customers were sent which forms
• Tracking Data: Email delivery status and form completion tracking
• Usage Statistics: App usage metrics for plan limits and billing

3. How We Use Your Information

• Core App Functionality: Send Typeform surveys to your customers and track responses
• Customer Management: Display your customer list for survey targeting
• Form Management: Create, display, and manage your Typeform surveys
• Analytics: Provide response tracking and campaign performance metrics
• Billing: Process app subscription charges through Shopify
• Support: Provide customer support and troubleshoot issues
• Compliance: Meet legal obligations including GDPR requirements

4. Information Sharing and Disclosure

4.1 Third-Party Services

• Typeform: We share form creation and response data with Typeform to provide survey functionality
• Shopify: We receive and share data with Shopify as required for app functionality
• Email Services: Customer email addresses are used to send survey invitations

4.2 We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and safety.

5. Data Retention

• Active Stores: Data is retained while your app is installed and active
• App Uninstallation: Most data is deleted when you uninstall the app
• Billing Records: Billing information may be retained for accounting purposes
• Compliance Logs: GDPR compliance logs are retained for legal requirements

6. Your Rights (GDPR)

If you are a customer of a merchant using our app, you have the following rights:

• Right to Access: Request a copy of the data we have about you
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("Right to be Forgotten")
• Right to Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing of your data
• Right to Restriction: Request limitation of data processing

To exercise these rights, contact the merchant who sent you the survey, or contact us directly at the information below.

7. Data Security

• Encryption: All data transmission uses SSL/TLS encryption
• Access Controls: Strict access controls and authentication requirements
• Regular Updates: Security patches and updates applied regularly
• Monitoring: Continuous monitoring for security threats
• Data Minimization: We only collect data necessary for app functionality

8. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our app is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Cookies and Tracking

We use minimal cookies and tracking technologies necessary for app functionality. We do not use advertising cookies or third-party tracking for marketing purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify users of significant changes through the app interface or email. Your continued use of the app after changes constitutes acceptance of the updated policy.

12. Contact Information